As soon as your order leaves our factory, you will receive an e-mail confirming the shipment of your package with a tracking link to track delivery. This tracking is also available from your customer account, under the heading "my orders"
Find the terms of withdrawal in our Terms and Conditions
Request information about the refund of my order
Other request concerning my order
How to choose my CRISTEL collection (type of thermodiffusing base)?
Are the collections compatible with each other?
All lids and handles of current collections are interchangeable between different collections.
Are my CRISTEL products oven safe?
All removable CRISTEL articles are designed for baking, including glass covers up to a temperature of 430°F. For these, avoid thermal shocks (hot / cold, oven refrigerator for example ...).
Are my CRISTEL products dishwasher safe?
The products in our current collections are effectively dishwasher safe. However, we recommend the use of eco-labeled detergents.
How to cook in a stainless steel Cookware?
How to maintain my stainless steel articles?
In order to maintain your CRISTEL stainless steel products and preserve their shine, we recommend the use of Renox Inox. Effective in removing scale marks or deposits left by various foods, it will restore its brilliance to your kitchen equipment.
I see traces.
The bluish traces are simply a chemical reaction due to the starch present in certain types of foods such as starchy foods.
Solution: Let the white vinegar work
Yellowish traces: This kind of reaction is due to overheating.
We recommend not to exceed 2/3 of the power of your heating plate
Rainbow traces: When cooking vegetables or other food products, colored layers may be formed on stainless steel.
Through in-depth studies that have been conducted in the laboratory, the phenomenon has been reproduced to understand the reason and the impact.
The formation of these colored reflections originates mainly in the magnesium and silicate ions of tap water or food to be cooked in reaction with the oxygen of water or air.
These colored deposits can be avoided by treating tap water to remove magnesium and silicate or by cooking under vacuum to avoid oxygen from the air. However, these solutions are unnecessary as the colored reflections have no ill effects on health, and magnesium and silicate are essential nutrients.
My all stainless cookware hooks, what to do?
How to clean a burnt stainless steel pan ?
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