Refund policy

Refund Policy

Please notify us immediately of any issues with your order. We can be reached at the address below:

customerservice@cristelusa.com

If after communicating with our customer service team, within 7 days of receipt, your order is deemed non-satisfactory, we will accept returns within 30 days from the date of purchase.

A $25.00 restocking fee applies to all returns. Original shipping charges and return shipping charges are non-refundable.

Return Eligibility by Request (In Absence of Defect)*:

• We must have received documentation by picture(s) of the issue within 7 days of receipt and 30 days of purchase.
• The item must be in new / unused condition. Please do not discard any original packaging!
• You must provide return shipping to our warehouse at the following address:
  SKIPPER LOGISTICS Inc., c/o CRISTEL USA INC, 753 Winer Industrial Way – Suite A, Lawrenceville, GA 30046
• You must include a copy of your original packing slip with your returned package.
• Once shipped, please provide tracking information to customerservice@cristelusa.com

Non-Eligible Returns*:

• The item(s) are not in original condition, items are damaged, or parts are missing for reasons beyond our (CRISTEL’s) control.
• Documentation has not been received within 7 days of receipt, or it is beyond the 30 day return window.

Returns Under Warranty*:

• Upon receipt of your order, if there is defect or damage present on the item(s), we will provide a return label for delivery to your nearest FedEx location.
• We will replace the defective or damaged item free of charge under our limited warranty – or, a refund for the amount paid per your request.

Exchanges are not accepted unless covered under the warranty returns policy stated above.

*For customers located outside of the contiguous 48 states (Hawaii, Alaska, Puerto Rico and Mexico) please contact us to discuss return procedures.

                                             customerservice@cristelusa.com